Domino’s, Inc. was founded in 1960 and is recognized as the world leader in pizza delivery. In 1998, system wide sales exceeded $3.3 billion. As the eighth largest of all restaurant chains in the world, Domino’s operates over 6,250 stores in more than 64 countries. In 1998, Domino’s delivered a record of 338 million pizzas.

In early 1998, Domino’s Pizza changed its HR focus and introduced a new program that allowed HR representatives to have a more pro-active role in recruiting, employee relations, and training. To better serve its stores and employees, Domino’s changed many of its HR representatives into HR generalists who worked more in the field with their store team members. In some cases, this meant relocating some HR staff from various office locations out to the field. The new, decentralized strategy left limited resources for the HR department to attend to non-core HR functions such as processing employment and income verification requests. The challenge for Domino’s was to find a way to handle the tedious, time-intensive task of confirming employment.

Knowing the TALX reputation as the industry leader in employee self-service solutions, Domino’s selected The Work Number® for outsourced employment and income verifications. "After we converted our human resources operations to PeopleSoft’s Human Resources software, we had an opportunity to streamline many of our human resources administrative processes," said Jennifer Rossi, HRIS Development and Training Specialist, Domino’s, Inc. "The Work Number service solved the problem of how we were going to tackle employment verification with less administrative-type HR positions," she added.
Implementing The Work Number was easy. Using a simple PeopleSoft SQR, Domino’s was able to regularly feed payroll data on 75,000 current and former employees directly into The Work Number database. The TALX solution enabled Domino’s to automate the process of employment verifications without the responsibility of maintaining an in-house system.

To introduce The Work Number, Domino’s mailed information to store general managers and team members describing the new, automated service as an improved centralized verification process. Verifiers who had been contacting Domino’s directly were also educated via the mail. Within a short time, nearly all of the employment verifications were being handled by The Work Number service.

"The biggest benefit is that we were able to refocus our HR people in a way that fit well into our new HR strategy. Outsourcing employment verifications to TALX allows us to free up our internal resources so that we can spend more time on our core business," commented Rossi. Lenders and other organizations can obtain accurate employment and income data directly from The Work Number database without involving any of Domino’s staff. "The Work Number is also good for our team members. It provides them with a faster verification process," Rossi said. Its ease of use and instant feedback seven days a week offers verifiers a competitive advantage by reducing the time it takes to process a loan. Also, by only allowing team members to authorize release of their employment and income information, the team member’s privacy is completely maintained.

The Work Number in Action:
When lenders and other organizations want to verify employment of a Domino’s team member, they simply contact The Work Number to obtain the information quickly. Verifiers are given an 800 number, accessible by touch-tone telephone, providing immediate credit and reference verification information plus the option of fax retrieval, all at a fixed price. Non-subscribing verifiers also have access to controlled, authorized and up-to-date verification information by using a touch-tone phone and a 900 phone number. The service prompts callers to enter the employee’s social security number, Domino’s company code, and a coordinating Salary Key (only available from the employee) to receive employment and income verification information through voice response, fax, or through a secure Internet connection. With the service operating 24 hours a day, seven days a week, lenders can easily benefit from the flexibility and efficiency of this service.

The Work Number offers lenders two levels of information:
1) Employment Verification allows lenders to confirm employer and employee name, employment status and job title;
2) Income Verification provides additional information including the employee’s salary history.

The Work Number ensures that employee data remains confidential and secure — only to be accessed by individuals who have received authorization.