John Berckes, Corporate Vendor Interface Manager at UPS, discusses the company’s decision to implement automated employment verifications with The Work Number and the results it achieved.

Berckes talks about vendor management best practices, including maintaining proper communications and warning signs of potential problems. He provides details related to the volume of employment verifications on UPS employees, including long-term trends and the breakdown of volume by day of the week. He discusses speed of turnaround for manual versus automated verifications, costs of manual verifications, how the verification procedures are communicated to employees, and how UPS employees respond to the service. He addresses effective dispute resolution for complete compliance.

Stacey Simpson, president of The Work Number, provides an outline of recent state laws regarding display and transmission of Social Security numbers and gives an analysis of verification costs from the point of view of the “verifiers” who contact employers for employment verifications.