A Countrywide Financial Corporation HR executive discusses the bank’s implementation of an online W-2 solution that reduced printed W-2s, automated reprints, and reduced W-2 inquiries to the Countrywide call center. In addition, a TALX compliance expert addresses recent regulatory developments such as new state laws regarding display and transmission of SSNs.

Topics addressed include: Countrywide’s communication plan for promoting online W-2s; challenges faced in testing and how they were addressed; lessons learned in managing PIN reset for online users; motivations for outsourcing the process versus building an in-house solution; and overall employee response to the new process. Read more